We are confident you will be happy with your purchase from Baby & Beyond / Mini Couture. If for any reason you wish to return an item, then we are happy to offer a refund or exchange provided that the goods are returned to us within 14 days from date of arrival. We aim to keep the process as simple as possible.
For refunds please allow 5 – 10 working days for the amount to appear in your bank account. This time frame is all subject to your bank or card issuer and is out with our control. Your refund will be credited to the same card with which you made your original purchase.
- All items must be returned in brand new condition including original packaging with tags and shoes in the original box. There must be no signs of wear. Refunds or replacements will not be given for worn goods.
- Damage such as snags, scuffs, rips or pulls in goods after they have been worn are considered as general wear and tear. We are not liable for any accidental damage incurred through wear and tear. Piling and bobbling happens as a natural occurrence of the fabric and refunds are not applicable in this case.
- Refunds or replacements will not be given for shrinkage or damage caused to goods after laundering. The care instructions are tried and tested, and when followed correctly do not cause shrinkage or stretching. Laundering issues are caused by the temperature or agitation level in the wash being too high, or from tumble drying, we are not liable for any damage incurred through laundering.
- Unfortunately, we cannot accept returns for swimwear, underwear, face coverings, socks, tights, bottles, dummies or any items that are sealed for hygiene reasons.
- We reserve the right not to refund you if you return items to us outside of our terms and conditions policy. This does not affect your statutory rights.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. We recommend that you use insured recorded delivery for returns and keep your proof of posting certificate; we cannot be held responsible for non-arrival
We aim to reduce our waste and do not print delivery notes, please contact us in the first instance and we will authorise your return and inform you where to return the item to.
Baby and Beyond Mini Couture
307 Crow Road 28 South Street
G11 7BU Eh510EA